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Return/Refund Policy

Return & Refund Policy

Thank you for shopping with us. We want you to be fully satisfied with every item you purchase. If you are not completely happy with your order, we are here to help.

Return Eligibility

You may return eligible items within 30 calendar days from the date you receive your order delivery.
To qualify for a return:

  1. Items must be unused, unopened, and in original factory‑sealed condition.
  2. All original packaging, boxes, inserts, accessories, and tags must be included.
  3. Damages caused by customer misuse, modification, or normal wear‑and‑tear are not eligible for return.
  4. We require an order number or purchase receipt for all return requests.

Non‑Returnable Items

  • Final‑sale items, clearance products
  • Opened collectible toys with damaged original packaging
  • Digital products, downloadable content
  • Gift cards

How to Start a Return

All returns require an RMA (Return Merchandise Authorization) number. We cannot accept returns without an approved RMA.

  1. Contact our customer service to request your RMA number.
  2. Please provide your order number, item SKU, and reason for return.
  3. Once approved, you will receive return shipping instructions via email.
  4. Carefully pack the item, write your RMA number clearly on the outside of the shipping box.
  5. Ship the package to our designated return address.

Contact Information
Hasbro, Inc.
1027 Newport Avenue
Pawtucket, RI 02861, United States
Phone: +1‑800‑255‑5516
Email: [email protected]

Return Shipping Cost

  • If the item arrives defective, damaged in transit, or we shipped the wrong product: We will cover the return shipping cost.
  • For customer‑initiated returns due to change‑of‑mind: Customer is responsible for return shipping fees.

Refund Processing

Once our warehouse receives and inspects your returned item, we will process your refund within 5‑10 business days.
Refunds will be issued back to your original payment method. Please note bank processing times may add extra 3‑10 business days for funds to show in your account.

Exchanges

If you receive a defective or damaged item, you may request an exchange for the same item subject to stock availability.

Damaged Upon Arrival

Please inspect your goods immediately after delivery. Report damaged or defective items to customer support within 7 days of delivery with photos of product and packaging.